Terms of Use

Last updated: August 2026

Agreement to Terms

By accessing and using the moon-ibex website or engaging our consultation services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you should not use our website or services.

Services Description

moon-ibex provides legal consultation services related to benefits and pension claims in the United Kingdom. Our services include:

• Eligibility assessments for various benefit programmes
• Application preparation and submission assistance
• Representation in appeals and tribunal proceedings
• Advisory services on pension entitlements
• Guidance on benefit regulations and requirements

These services are advisory in nature and do not constitute a guarantee of specific outcomes in benefit or pension applications.

Professional Relationship

When you engage our services, a professional relationship is established between you and moon-ibex. This relationship is governed by:

• These Terms of Use
• Any separate consultation agreement signed between parties
• Professional standards set by the Solicitors Regulation Authority
• Applicable UK laws and regulations

Consultation Process

Our consultation process typically involves:

• Initial contact where you describe your circumstances and needs
• Review of relevant documents and information you provide
• Assessment of eligibility and options available to you
• Preparation and submission of applications if appropriate
• Ongoing support through the claims or appeals process

You agree to provide accurate, complete information and to notify us promptly of any changes to your circumstances that may affect your claim.

Fees and Payment

Our services are provided on a fixed-fee basis as outlined on our Services page. Fees are agreed before work commences. Payment terms will be specified in your consultation agreement. We do not operate on a no-win-no-fee basis for most services, though payment plans may be available in appropriate circumstances.

Fees do not include costs charged by third parties such as medical report fees, tribunal expenses, or charges imposed by government agencies.

Limitations of Service

Our services are subject to the following limitations:

• We cannot guarantee specific outcomes or results from benefit applications
• Decisions on benefit entitlement are made by government departments, not by us
• Processing times are controlled by government agencies and may vary
• Changes in legislation or policy may affect eligibility and outcomes
• We provide advice based on information you provide; inaccurate information may affect results

Client Responsibilities

When using our services, you agree to:

• Provide accurate, truthful information
• Respond promptly to requests for information or documents
• Inform us of any changes to your circumstances
• Attend appointments and meetings as scheduled
• Pay agreed fees according to the payment terms
• Follow advice provided regarding your applications and claims

Confidentiality

We treat all information you provide as confidential and handle it in accordance with our Privacy Policy and professional obligations. We will not disclose your information to third parties except:

• When necessary to provide our services to you
• When required by law or professional regulations
• When you have given explicit consent
• To government departments handling your benefit claims

Intellectual Property

All content on the moon-ibex website, including text, graphics, logos, and software, is the property of moon-ibex or its content suppliers and is protected by UK and international copyright laws. You may view and download content for personal use only. Commercial use, reproduction, or distribution without written permission is prohibited.

Website Use

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to website systems or networks
• Introduce viruses, malware, or other harmful code
• Collect or harvest information about other users
• Use the website to transmit spam or unsolicited messages
• Impersonate any person or entity or misrepresent your affiliation

Disclaimer of Warranties

While we strive to provide accurate, current information, the content on this website is provided for general informational purposes only. It should not be relied upon as legal advice for specific situations without consultation. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of information on this website.

Limitation of Liability

To the fullest extent permitted by law, moon-ibex shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website or services. Our liability for any claim related to our services is limited to the fees paid for those services.

This limitation does not affect liability that cannot be excluded or limited under UK law, including liability for death or personal injury caused by negligence.

Termination

Either party may terminate the consultation relationship with written notice. Upon termination:

• We will provide you with copies of relevant documents in our possession
• You remain responsible for fees for work completed up to the termination date
• We will cease acting on your behalf and notify relevant parties as appropriate
• Confidentiality obligations continue after termination

Complaints Procedure

If you are dissatisfied with our services, please contact us at contact@moon-ibex.com. We have an internal complaints procedure and will work to resolve issues promptly. If you remain unsatisfied, you may refer your complaint to the Legal Ombudsman or the Solicitors Regulation Authority.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes become effective when posted on this website. Continued use of our website or services after changes are posted constitutes acceptance of the modified terms. For ongoing consultation relationships, we will notify you of significant changes that may affect your service.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Use or our services, contact us at:

moon-ibex Legal Consultancy
14 Castle Street
Liverpool, L2 0NE
United Kingdom
contact@moon-ibex.com