moon-ibex

Visit Our Office

Address

moon-ibex Legal Consultancy
14 Castle Street
Liverpool, L2 0NE
United Kingdom

Email

contact@moon-ibex.com

We respond to email inquiries within one business day.

Office Hours

Monday to Friday: 9:00 AM – 5:30 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed

Appointments outside these hours can be arranged by request for clients with work or care commitments.

Location Notes

We're located in Liverpool's commercial district, easily accessible by public transport. The nearest bus stops are on Lord Street and Dale Street. Limited on-street parking is available on Castle Street, with the Queen Square car park a short walk away.

Common Questions Before Your First Visit

Do I need an appointment?

While walk-ins are welcome during office hours, appointments ensure you have dedicated time with a consultant who has reviewed your situation in advance. Email us to schedule.

What should I bring to an initial consultation?

Any previous benefit decision letters, medical evidence, proof of income and savings, tenancy agreements if relevant, and National Insurance number. Don't worry if you don't have everything; we can request documents on your behalf.

How long does a consultation typically last?

Initial consultations usually take 60 to 90 minutes. We don't rush; understanding your full circumstances is essential to providing accurate advice.

Can you help with urgent appeal deadlines?

Yes. If you've received a decision letter and have limited time to request mandatory reconsideration or file an appeal, contact us immediately. We can often expedite the initial review process.

Accessibility

Our office is located on the ground floor with level access from Castle Street. We have accessible toilet facilities. If you require any specific accommodations for your visit, please mention this when booking your appointment so we can ensure your comfort.

Get in Touch