Privacy Policy

Last updated: August 2026

Introduction

moon-ibex is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

Information We Collect

We collect and process the following types of personal data:

• Contact information including name, email address, and postal address
• Financial information relevant to benefit eligibility assessments
• Medical information when necessary for disability benefit consultations
• National Insurance number and employment history
• Details of benefits you currently receive or have applied for
• Information about your household composition and living arrangements
• Communication records between you and our consultants

How We Use Your Information

We use your personal data for the following purposes:

• Providing legal consultation services related to benefits and pensions
• Assessing your eligibility for various benefit programmes
• Preparing and submitting applications on your behalf
• Representing you in appeals and tribunal proceedings
• Communicating with government departments regarding your claims
• Maintaining records for legal and regulatory compliance
• Improving our services based on client outcomes

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: to fulfil our consultation agreements with you
• Legitimate interests: to provide effective legal advice and maintain our practice
• Legal obligation: to comply with professional regulations governing solicitors
• Explicit consent: for processing special category data such as health information

Data Sharing and Disclosure

We may share your information with:

• Government departments and agencies when submitting or managing benefit claims
• Medical professionals when obtaining supporting evidence for your applications
• Tribunals and courts when representing you in appeals
• Professional advisers including barristers when your case requires specialist input
• IT service providers who maintain our secure data systems

We never sell or share your data for marketing purposes. All third parties we work with are bound by confidentiality obligations.

Data Retention

We retain your personal data for the duration of our engagement and for six years afterwards, as required by the Solicitors Regulation Authority. After this period, we securely delete or anonymise your information unless a longer retention period is required by law.

Your Rights

Under data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing in specific situations
• Request transfer of your data to another service provider
• Withdraw consent for processing at any time

To exercise any of these rights, contact us at contact@moon-ibex.com.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure communication channels, access controls, and regular security assessments.

Cookies and Website Analytics

Our website uses cookies to improve functionality and user experience. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please see our separate Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify clients of significant changes via email or through a notice on our website.

Contact and Complaints

If you have questions about this privacy policy or concerns about how we handle your data, contact us at contact@moon-ibex.com or write to us at 14 Castle Street, Liverpool, L2 0NE.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe we have not handled your data appropriately.